Exchanges and Returns

Exchanges, Returns and Warranties Policy – MBT Grips

At MBT Grips, we believe that trust is built on transparency and respect. That is why our exchanges, returns and warranties policy strictly follows the Consumer Defense Code (Law No. 8,078/90) and, in many cases, goes beyond what the law requires.

Right of Withdrawal – Online Purchases
As provided by law, you have up to 7 calendar days after receiving the product to request a return due to withdrawal. For this, the item must be:

  • In perfect condition;
  • Without signs of use or installation;
  • Accompanied by the original packaging, accessories and invoice.

In many cases, we accept returns even after this period, provided that the request is considered fair and reasonable. We review each situation with care and common sense.

Quality Guarantee
All MBT products undergo rigorous quality control. Even so, if there is any manufacturing defect or raw material failure, you can count on our support:

  • Wooden grips and accessories: Warranty of 06 months against manufacturing defects.
  • Technical polymer products: Warranty for life. If it breaks, cracks, or shows structural failure under normal use, we will replace it free of charge.

Exchanges due to error or incompatibility
If you bought the wrong model or noticed that it is not compatible with your firearm, contact us. We can make the exchange, provided that:

The product is in perfect condition, without signs of use;

The request is made within 30 calendar days after receipt;

The return and reshipping freight is the customer's responsibility, except in cases of error or failure by MBT.

How to request an exchange or return
Contact us by email at contato@mbtgrips.com or via WhatsApp with:

  • Order number;
  • Reason for the return or exchange;
  • Photos of the product (in case of defect).

Our team is ready to assist you quickly and respectfully.

Our commitment
We know that every order involves expectation, investment, and trust. That is why we treat every request seriously, always seeking the best solution, whether through a refund, exchange, or immediate replacement.