Privacy Policy

Privacy Policy – MBT Grips

MBT Grips respects your privacy and is committed to protecting all personal data provided by visitors, customers, and partners. This policy describes how we collect, use, and store your information, in accordance with the General Data Protection Law (LGPD – Law No. 13,709/2018).

1. Data Collection
We collect personal information only when necessary to offer our services, process orders, or improve your experience in the store. Data may be collected when you:

  • Create an account or place an order on our website;
  • Contact us via WhatsApp, email, or the customer service form;
  • Participate in promotions or marketing campaigns;
  • Browse our store (browsing data and cookies).

Examples of data collected:

  • Full name;
  • Address and delivery information;
  • CPF/CNPJ (for issuing tax invoices);
  • Email and contact phone number;

Payment data (processed through secure means and integrated intermediaries, such as Mercado Pago, PagSeguro, etc.).

2. Use of Information
The information provided is used to:

  • Securely process and deliver orders;
  • Issue tax invoices;
  • Provide customer service;
  • Send communications about orders, promotions, and updates (with consent);
  • Improve the browsing experience on our website.

We do not share, sell, or transfer personal data to third parties, except when necessary to fulfill legal or operational obligations (such as with shipping companies, payment gateways, or tax issuance).

3. Data Storage and Security
We store your data in protected environments, using technical and administrative measures to ensure the confidentiality and integrity of the information.

MBT Grips adopts secure technologies and protocols and works with reliable platforms, such as Shopify, which also complies with the LGPD.

4. Use of Cookies
Our website may use cookies to improve your browsing experience and personalize your experience. Cookies can be disabled at any time in your browser.

5. Data Subject Rights
In accordance with the LGPD, you have rights regarding your personal data, including:

  • Access to the data we store;
  • Correction of incomplete, inaccurate, or outdated data;
  • Anonymization, blocking, or deletion of unnecessary or excessive data;
  • Data portability to another service provider;
  • Revocation of consent, where applicable;
  • Deletion of data processed based on consent, except where required by law.

To exercise your rights, contact us through one of the channels listed below.

6. Contact
If you have any questions, requests, or complaints regarding your privacy and the processing of your personal data, please contact our team:

  • Email: contato@mbtgrips.com.br
  • WhatsApp: (51) 99603-2191